Module 1: Company Profile and Factory Capability

Q1: Who is Dongguan Fitlight Lighting Co., Ltd.?

Dongguan Fitlight Lighting Co., Ltd. is a professional LED commercial lighting factory in Dongguan, China. We specialize in mid-to-high-end indoor commercial lighting, including LED magnetic track lights, LED track lights, LED linear lights, anti-glare spotlights, recessed downlights, surface-mounted downlights and full commercial lighting fixture solutions for global importers, wholesalers, engineering contractors, lighting brands and project distributors.
Q2: How many years of LED lighting manufacturing experience do you have?

Fitlight has 14+ years of experience in LED indoor lighting and commercial lighting manufacturing. Our team supports global buyers with product development, OEM/ODM customization, quality control, export documentation and long-term supply programs.
Q3: Are you a real LED lighting factory or a trading company?

We are a source LED lighting manufacturer with our own assembly lines, R&D support, quality inspection process and export service team. We also work with long-term strategic component partners for die-casting, injection molding, surface treatment and SMT, which helps us control cost, quality and supply stability.
Q4: What is your factory scale and production capacity?

Our factory covers more than 3,000 square meters, has over 200 workers and 4 finished-product assembly lines. Daily capacity can reach 10,000 pieces, and the monthly integrated production capacity is up to 300,000 sets of LED lighting products.
Q5: Where is your Alibaba.com store?

Our Alibaba.com store is https://fitlight.en.alibaba.com. Overseas buyers can contact us through Alibaba.com for LED track light wholesale, magnetic track light OEM, recessed downlight supplier inquiries, commercial lighting project quotations and custom lighting solutions.
Q6: What types of buyers do you mainly serve?

We serve overseas lighting brands, importers, wholesalers, regional distributors, engineering contractors, interior project companies, retail lighting stores, trading companies, Amazon sellers, independent e-commerce sellers and small-batch replenishment buyers.
Q7: Which export markets do your products support?

Our LED commercial lighting products are supplied to Europe, Australia, Southeast Asia, the Middle East, Africa, Central and South America and other global markets. We support regional certification requirements such as CE, RoHS, EMC, LVD and SAA for many mainstream markets.
Q8: Why should international buyers choose Fitlight as an LED commercial lighting supplier?

Buyers choose Fitlight because we provide factory-direct pricing, flexible MOQ, fast sample delivery, OEM/ODM customization, stable production capacity, 5-year warranty, export certifications, professional English communication, DDP/FOB/EXW logistics support and one-stop commercial lighting project supply.

Module 2: Product Range and Application Scenarios

Q9: What indoor commercial lighting products do you manufacture?

We manufacture LED magnetic track lighting systems, LED track lights, LED recessed downlights, LED surface-mounted downlights, LED linear lights, LED anti-glare spotlights, LED grille lights and related commercial lighting fixtures for indoor projects.
Q10: What are your main product keywords for overseas buyers?

Our main product keywords include OEM LED lighting factory, LED commercial lighting manufacturer, magnetic track light supplier, LED track light wholesale, recessed LED downlight factory, anti-glare spotlight manufacturer, linear LED light OEM supplier, surface mounted downlight exporter and DALI dimmable commercial lighting supplier.
Q11: What is an LED magnetic track lighting system?

An LED magnetic track lighting system is a low-voltage modular lighting system with magnetic installation. It usually includes magnetic rails, power supplies, spotlights, grille lights, linear modules, pendant modules and accessories. It is suitable for showrooms, villas, retail stores, hotels, offices and modern residential projects that require flexible lighting layouts.
Q12: Do you supply complete magnetic track light systems?

Yes. We can supply complete magnetic track lighting systems including recessed, surface-mounted or suspended magnetic rails, magnetic spotlights, linear lights, grille lights, corner connectors, power supplies, drivers and installation accessories. Buyers can source a full project package from one factory.
Q13: What types of LED track lights do you offer?

We provide COB LED track lights, zoomable track lights, anti-glare track lights, adjustable track spotlights and commercial track lights with different wattages, beam angles, color temperatures and rail adapters. Options are available for retail stores, supermarkets, galleries, hotels and exhibition spaces.
Q14: Are your track lights compatible with different track rail systems?

Yes. We can provide 2-wire, 3-wire and 4-wire adapters, and we can support common H-type, J-type, L-type and European track rail systems depending on the customer's market requirement. Buyers should confirm rail type before ordering.
Q15: What recessed downlights do you supply?

We supply LED recessed downlights, deep anti-glare downlights, adjustable downlights, trimless downlights, COB downlights and commercial downlights with multiple wattage, cut-out size, CCT, CRI, reflector color and dimming options.
Q16: Do you manufacture surface-mounted downlights?

Yes. We manufacture LED surface-mounted downlights for concrete ceilings, retrofit projects and spaces where recessed installation is not suitable. Surface-mounted options are widely used in apartments, offices, corridors, retail stores and commercial renovation projects.
Q17: What are anti-glare spotlights used for?

Anti-glare LED spotlights are designed to reduce direct glare and improve visual comfort. They are commonly used in hotels, galleries, boutiques, jewelry stores, restaurants, villas, museums and high-end commercial spaces where precise accent lighting is required.
Q18: Do you provide LED linear lights?

Yes. We provide LED linear lights for office lighting, retail shelf lighting, supermarket lighting, architectural lighting, corridor lighting and commercial ceiling systems. Linear light customization can include length, wattage, CCT, suspension accessories, driver type and packaging.
Q19: Can your products be used for commercial engineering projects?

Yes. Our products are suitable for shopping malls, retail chains, hotels, offices, restaurants, supermarkets, showrooms, galleries, museums, villas and commercial renovation projects. We can support project procurement with product selection, IES/LDT files, quotation, sample confirmation and bulk delivery.
Q20: Can your lighting be used for residential projects?

Yes. Although our main focus is commercial lighting, many products are also suitable for villas, apartments, residential decoration, smart home lighting, living rooms, kitchens, bedrooms and corridors.
Q21: Do you also supply outdoor landscape lighting?

Our main business is indoor commercial lighting. We can also cover selected IP65 adjustable long pole lawn landscape lights for outdoor lawn lighting, garden landscape lighting, pathway lighting, villa landscape projects and commercial outdoor decoration lighting when buyers need related product support.

Module 3: Specifications, Performance and Lighting Design

Q22: What LED chips do you use?

We can use genuine CREE COB, OSRAM COB, EPISTAR COB and high-quality SMD LEDs depending on product series and project budget. For brand projects or engineering tenders, we can recommend LED chip options according to brightness, CRI, color consistency and cost requirements.
Q23: What color temperatures are available?

Common CCT options include 2700K, 3000K, 3500K, 4000K, 5000K and 6500K. Warm white is commonly used for hotels, villas and restaurants; neutral white is popular for retail and offices; cool white is suitable for some commercial and functional lighting projects.
Q24: What CRI options do you offer?

Standard CRI options include Ra80 and Ra90. For retail stores, galleries, hotels, clothing stores, jewelry shops and high-end commercial spaces, we recommend high CRI LED lighting such as CRI90 to improve color rendering and product display quality.
Q25: What beam angles can you provide?

We can provide different beam angles such as narrow beam, medium beam and wide beam options according to product type. Common choices include 15°, 24°, 36° and wider angles. The final beam angle should be selected according to ceiling height, object size and lighting design effect.
Q26: Do you provide anti-glare or low UGR lighting options?

Yes. We provide deep-recessed optical designs, honeycomb accessories, reflector options and anti-glare structures for many commercial spotlights, downlights and track lights. Low-glare lighting is especially important for hotels, offices, galleries, retail stores and high-end residential projects.
Q27: Are your products flicker-free?

Flicker-free driver options are available. For office lighting, retail stores, video shooting environments and premium commercial projects, we recommend flicker-free LED drivers to improve visual comfort and meet higher project requirements.
Q28: What driver options do you support?

We can supply non-dimmable, TRIAC dimmable, 0-10V dimmable, DALI dimmable and selected smart-control driver options. Driver brand and electrical specification can be matched according to the buyer's market, project budget and certification requirements.
Q29: Do you offer high power factor products?

Yes. High power factor driver options are available for commercial and engineering projects. If your project requires PF>0.9 or specific electrical performance, please confirm before quotation so that we can match the correct driver solution.
Q30: Can you provide IES or LDT photometric files?

Yes. We can provide IES and LDT files for many products to support Dialux, Relux and other professional lighting design software. These files help contractors, architects and lighting designers calculate illumination, beam distribution and project layout.
Q31: Can you help buyers choose the right wattage and beam angle?

Yes. Buyers can send us ceiling height, installation distance, room size, application scenario and target lux level. Our team can recommend suitable wattage, beam angle, CCT, CRI and dimming method for commercial lighting project procurement.
Q32: Do you provide product datasheets?

Yes. We can provide product datasheets with key parameters such as wattage, input voltage, lumen output, CCT, CRI, beam angle, size, cut-out, material, finish color, driver type, certification and warranty.
Q33: What housing materials are commonly used?

Most of our commercial lighting products use aluminum housings for better heat dissipation, durability and professional appearance. Surface finish options can include powder coating, spraying or customized colors depending on MOQ and product structure.

Module 4: Dimming, Smart Control and Electrical Compatibility

Q34: Are your LED lights dimmable?

Yes. Many of our LED track lights, magnetic track lights, downlights, spotlights and linear lights can be made dimmable. Available dimming solutions include TRIAC phase-cut dimming, 0-10V dimming, DALI dimming and selected wireless smart dimming solutions.
Q35: Do you support TRIAC dimming?

Yes. TRIAC dimming is available for many LED downlights, spotlights and track lights. It is suitable for projects using compatible phase-cut wall dimmers. Buyers should confirm the dimmer brand and voltage requirement before ordering.
Q36: Do you support 0-10V dimming?

Yes. 0-10V dimming is commonly used in commercial buildings, offices, retail spaces and lighting control systems. We can match 0-10V dimmable drivers according to the project requirement.
Q37: Do you support DALI dimming?

Yes. DALI dimming is available for smart building projects, hotel projects, office projects and high-end commercial lighting control systems. DALI is suitable for addressable digital lighting control and professional project management.
Q38: Do you offer Tuya, Zigbee or Bluetooth smart dimming?

Yes. We can support selected Tuya Zigbee and Tuya Bluetooth smart lighting solutions depending on product type and driver structure. These options are suitable for buyers who need app control, scheduling, scene control or smart home integration.
Q39: How should I choose between TRIAC, 0-10V and DALI dimming?

TRIAC is often used for simple wall-dimmer applications, 0-10V is widely used in commercial building control, and DALI is suitable for addressable smart lighting projects. If you are not sure, send us your project wiring method and control system, and we will recommend the proper dimming solution.
Q40: Can you match different input voltages for different countries?

Yes. We can support common input voltage requirements for overseas markets, such as 220-240V for Europe and Australia and other project-specific voltage requirements depending on product and driver availability. Please confirm voltage and frequency before mass production.
Q41: Are your magnetic track lights low voltage?

Many magnetic track lighting systems use low-voltage rail structures such as DC48V. The final specification depends on the system design. We can recommend a safe and compatible power supply and rail system according to the project layout.
Q42: Can you provide wiring diagrams or installation guidance?

Yes. We can provide installation instructions, wiring diagrams and basic technical guidance for common products. For engineering projects, buyers should also follow local electrical regulations and use qualified electricians for installation.

Module 5: Certification, Compliance and Quality Assurance

Q43: What certifications do your LED lighting products have?

Our export LED lighting products are supported by CE, RoHS, SAA, EMC and LVD certifications. The factory also has ISO9001 quality management system certification. These certifications help buyers with import, distribution, project bidding and market access in many countries.
Q44: Are your products suitable for the European market?

Yes. We support CE, EMC, LVD and RoHS requirements for many LED commercial lighting products, which are important for European importers, wholesalers, distributors and engineering project buyers.
Q45: Are your products suitable for the Australian market?

Yes. We support SAA certification for selected lighting products and can supply suitable electrical specifications for Australia. Buyers should confirm the exact model and certification file before placing a project or distribution order.
Q46: Can you provide certification documents before shipment?

Yes. We can provide available certification documents, test reports and product compliance files according to the selected model. Certification support should be confirmed during quotation to ensure the exact SKU matches the buyer's market requirement.
Q47: Do you support UKCA, PSE or other special certifications?

We can discuss UKCA, PSE and other market-specific certification support upon request. If a buyer requires special certification for customs clearance, retail distribution or project bidding, please confirm early so we can evaluate cost and lead time.
Q48: What quality control process do you follow?

We follow a standardized quality control process including incoming material inspection, semi-finished product power-on testing, finished product aging test and final inspection before shipment. Our process is designed to reduce defects and ensure stable lighting performance.
Q49: Do you test all finished lamps before shipment?

Yes. Finished lamps go through power-on testing and final inspection before shipment. For many products, aging tests are also arranged to check driver stability, LED performance and overall reliability.
Q50: Can you provide production videos or inspection photos?

Yes. We can provide production photos, inspection photos, packing photos or videos upon request, especially for OEM orders, project orders and bulk shipments. Third-party inspection can also be arranged if required by the buyer.
Q51: Do you allow third-party inspection?

Yes. Buyers may arrange third-party inspection before shipment. We can cooperate with inspection agencies to check product quantity, appearance, packaging, labeling, electrical performance and basic functional testing.
Q52: How do you reduce color difference between batches?

We control LED bin selection, CCT range and production consistency as much as possible. For large projects or repeat orders, we recommend confirming target CCT, CRI and acceptable tolerance before production to maintain consistent lighting effects.
Q53: Do your products have good heat dissipation?

Yes. Aluminum housings, proper optical design and suitable driver matching help improve heat dissipation. Good thermal management is important for LED lifespan, lumen maintenance and long-term reliability in commercial lighting projects.
Q54: Can you provide warranty terms in writing?

Yes. We can provide warranty terms according to product series and order details. The standard warranty for finished LED lamps is 5 years, covering manufacturing defects under normal use and proper installation.

Module 6: OEM/ODM Customization and Brand Support

Q55: Do you offer OEM and ODM services?

Yes. Fitlight is an OEM/ODM LED lighting factory. We support logo customization, color box packaging, housing color, reflector color, CCT, beam angle, driver type, dimming solution, product accessories and new product development based on buyer requirements.
Q56: What is your public-mold customization model?

Public-mold customization is suitable for lighting stores, small and medium wholesalers, trading companies and e-commerce sellers who need fast private-label products. It can include free laser logo, logo silk printing, customized packaging, CCT/beam/driver options and fast delivery for existing models.
Q57: What is your private-mold ODM development model?

Private-mold ODM development is suitable for brand owners and large wholesalers that need exclusive product lines. We can provide one-to-one engineer support, appearance design, structural 3D drawings, prototype sampling, mass production and private mold protection agreement when applicable.
Q58: How fast can you develop a custom lighting product?

For deep ODM projects, appearance and structural 3D drawings can usually be provided in about 7 days, functional prototype sampling can be completed in about 10 days after design confirmation, and mass production lead time is usually 15-20 days depending on complexity and quantity.
Q59: Can you add our logo on the product?

Yes. We support logo customization such as laser logo or silk printing depending on housing material and product structure. Free laser logo support is available for many orders, subject to model and order details.
Q60: Can you customize color boxes and packaging?

Yes. We can provide neutral packaging, customized color boxes, brand labels, barcode labels, multilingual instruction manuals and carton marks according to importer, wholesaler, retailer or e-commerce seller requirements.
Q61: Can you customize product color or surface finish?

Yes. Housing color and surface finish can be customized for many products, such as white, black, gray or special colors. MOQ and lead time depend on product model, surface treatment and color requirement.
Q62: Can you customize CCT, beam angle and CRI?

Yes. CCT, beam angle and CRI customization is available for many LED downlights, track lights, spotlights and linear lights. Buyers should provide target market positioning and project requirement so we can recommend the best configuration.
Q63: Can you customize the driver brand?

Yes. We can match different driver brands or driver specifications depending on project requirements, certification needs and budget. Options may include non-dimmable, TRIAC, 0-10V, DALI and smart dimming drivers.
Q64: Do you support exclusive product development for lighting brands?

Yes. For long-term brand customers and large-volume buyers, we can discuss exclusive product development, private mold cooperation, dedicated production scheduling and long-term safety stock preparation.
Q65: Can you help create a complete product line for my market?

Yes. We can help overseas buyers build a complete LED commercial lighting product line, including magnetic track lights, track spotlights, recessed downlights, surface downlights, anti-glare spotlights and linear lights, with consistent design style and packaging.
Q66: Can you provide multilingual manuals or labels?

Yes. We can provide multilingual instruction manuals, customized labels and market-specific packaging information according to the buyer's language and local sales requirements.

Module 7: MOQ, Samples and Trial Orders

Q67: What is your MOQ?

MOQ depends on product type and customization requirement. For many standard models, sample MOQ can start from 1 piece. We welcome sample orders, small trial orders, mixed orders and repeat replenishment orders before buyers scale up to bulk purchasing.
Q68: Can I order samples before bulk production?

Yes. We strongly recommend sample evaluation before bulk orders. Samples help buyers check product appearance, brightness, color temperature, beam angle, dimming compatibility, installation structure and packaging before mass production.
Q69: What is your sample lead time?

For available standard models, sample lead time is usually 3-5 working days. For public-mold light customization, sample delivery can be around 3 days when materials are available. Custom ODM samples require additional time depending on design complexity.
Q70: Do you provide free samples?

A free sample policy may be available upon inquiry depending on buyer type, order plan, cooperation history and product model. Please contact us with your project details and target quantity so we can evaluate sample support.
Q71: Can I mix different models in one trial order?

Yes. Mixed trial orders are supported for many standard products. This is suitable for lighting stores, wholesalers, importers and e-commerce sellers who want to test LED track lights, downlights, magnetic track lights and spotlights together.
Q72: Can I test different CCT and beam angles in one sample order?

Yes. Buyers can order different CCT, beam angle, CRI or dimming versions for comparison before bulk procurement. This helps select the best configuration for local market demand or engineering projects.
Q73: Do you support small-batch replenishment orders?

Yes. We maintain materials and stock planning for many hot-selling public-mold products, which helps small buyers, retail stores and e-commerce sellers arrange small-batch replenishment orders more flexibly.
Q74: Can samples be shipped by express?

Yes. Samples can be shipped by DHL, FedEx, UPS or other express services. We can also provide estimated express freight before shipment for better cost transparency.
Q75: Can you provide a pre-production sample before mass production?

Yes. For OEM/ODM or bulk orders, we can provide a pre-production sample or confirmed sample standard before mass production. This reduces misunderstanding and improves final order consistency.

Module 8: Pricing, Payment and Trade Terms

Q76: How can I get a quotation?

Please send product model, quantity, CCT, wattage, beam angle, CRI, driver type, dimming requirement, certification requirement, packaging requirement and destination country. We can then provide an accurate quotation for samples, trial orders or bulk orders.
Q77: What factors affect LED lighting prices?

Price is affected by LED chip, driver brand, wattage, housing material, optical design, dimming function, certification requirement, packaging customization, order quantity, surface finish and logistics method. Factory-direct supply helps reduce unnecessary intermediate cost.
Q78: Do you offer wholesale pricing?

Yes. We provide wholesale pricing for importers, distributors, lighting stores, trading companies and bulk buyers. Better pricing can be offered according to order quantity, annual purchase plan and repeat cooperation.
Q79: Do you support tiered pricing for large buyers?

Yes. For overseas lighting brands, large wholesalers and buyers with stable annual purchasing plans, we can discuss tiered price reduction, dedicated production scheduling and long-term material reservation.
Q80: What payment terms do you accept?

Standard payment terms are 30% deposit by T/T and 70% balance before shipment after final inspection. L/C at sight can be discussed for larger contracts. Other payment arrangements may be evaluated case by case.
Q81: Can I pay through Alibaba Trade Assurance?

Alibaba.com payment and Trade Assurance options can be discussed through our Alibaba store. Buyers may contact us on Alibaba.com to confirm available payment methods for their country and order type.
Q82: What trade terms do you support?

We support EXW, FOB and DDP trade terms. For different buyers, we can recommend suitable trade terms based on order volume, destination country, customs capability and logistics preference.
Q83: Can you quote DDP shipping cost?

Yes. We can provide DDP shipping estimates for many destinations when buyers share the product quantity, carton size, weight and delivery address. DDP helps buyers understand landed cost more clearly for sample orders and bulk procurement.
Q84: Do you provide cost breakdown for project orders?

Yes. For project or bulk orders, we can provide a quotation with product cost, packaging cost, customization cost, estimated logistics cost and trade term explanation when needed.
Q85: Can you help reduce procurement cost?

Yes. We can recommend cost-effective LED chip, driver, packaging, logistics and model selection according to your target market, budget and quality requirement. Our goal is to balance price, performance and long-term reliability.

Module 9: Lead Time, Production and Order Management

Q86: What is your bulk order lead time?

Regular bulk order lead time is usually 15-20 days after deposit confirmation, depending on product type, customization requirement, material availability and order quantity. Some public-mold regular orders can be arranged faster when materials are in stock.
Q87: How fast can you deliver public-mold customized products?

For public-mold light customization, regular bulk order delivery can be around 7 days when materials are available and customization is simple, such as logo or packaging support. Exact lead time should be confirmed before order.
Q88: Can you handle urgent project orders?

Yes. For urgent projects, please share product list, quantity, delivery deadline and destination as early as possible. We will check stock materials, production schedule and shipping options to support your timeline where possible.
Q89: How do you manage production for large-volume orders?

For large-volume orders and long-term buyers, we can reserve production capacity, arrange dedicated production lines, prepare materials in advance and coordinate inspection and shipment plans to improve on-time delivery.
Q90: Do you keep stock for hot-selling models?

We maintain stock materials for more than 100 hot-selling public-mold products, helping buyers arrange samples, small trial orders, mixed orders and repeat orders with shorter lead times.
Q91: Can you provide order progress updates?

Yes. Our foreign trade follow-up team can provide updates during sampling, material preparation, production, aging test, inspection, packing and shipment. Photos or videos can be provided upon request.
Q92: Can you split shipments?

Yes. Split shipment can be discussed for urgent orders, warehouse distribution, e-commerce sellers or projects with different delivery schedules. Additional logistics cost and packing requirements should be confirmed in advance.
Q93: Can you support annual supply agreements?

Yes. For long-term buyers, we can discuss annual purchasing plans, stock reservation, quarterly repeat order discounts, priority production scheduling and stable supply arrangements.
Q94: What information do you need before production?

Before production, we need confirmed model, quantity, CCT, beam angle, CRI, color, driver type, dimming method, input voltage, logo, packaging, certification requirement, shipping mark and delivery term.

Module 10: Packing, Logistics and Customs Support

Q95: How do you pack LED lighting products?

We use export-standard packaging with inner boxes and master cartons. Customized color boxes, neutral packaging, brand labels, barcode labels and special carton marks can be arranged according to buyer requirements.
Q96: Can you provide customized packaging for retail sales?

Yes. We can provide brand color boxes, multilingual manuals, product labels, barcode labels and retail-ready packaging for lighting brands, offline lighting stores, distributors and e-commerce sellers.
Q97: Can you pack products for Amazon or e-commerce sellers?

Yes. We can support neutral packaging, barcode labels, carton labels, small-batch mixed loading and warehouse-splitting packing for Amazon sellers, independent website sellers and cross-border e-commerce retailers.
Q98: What shipping methods do you support?

We support express, air freight, sea freight, consolidated container shipping and DDP logistics depending on order size, delivery deadline and destination country. Samples are usually shipped by express. Bulk orders are often shipped by sea.
Q99: Can you ship by sea for bulk orders?

Yes. Sea freight is recommended for large LED lighting orders, wholesale shipments and container orders because it usually reduces unit logistics cost. We can support FOB and other suitable trade terms.
Q100: Can you ship samples quickly?

Yes. Samples can be shipped by DHL, FedEx, UPS or other express services. Express delivery is suitable for urgent product evaluation before project quotation or bulk production.
Q101: Can you help with customs clearance documents?

Yes. We can provide standard export documents such as commercial invoice, packing list, bill of lading or airway bill and available certification documents. Additional documents should be confirmed before shipment.
Q102: Do you support DDP delivery to the buyer's warehouse?

Yes. DDP delivery can be discussed for many destinations. This is useful for small buyers, distributors and e-commerce sellers who want a clearer landed cost and simplified import process.
Q103: Can you consolidate different lighting products in one shipment?

Yes. We can consolidate LED track lights, magnetic track lights, downlights, spotlights, linear lights and accessories in one shipment to reduce logistics cost and simplify procurement.
Q104: How do you reduce shipping damage?

We use suitable inner protection, carton strength, packing layout and export packaging. For project orders or fragile accessories, special packing requirements can be discussed before production.

Module 11: Warranty, After-Sales and Long-Term Cooperation

Q105: What is your warranty period?

We provide a unified 5-year warranty for finished LED lamps under normal use and proper installation. Warranty details may vary by product series, driver solution and project requirement, and can be confirmed in writing before order.
Q106: What does the warranty cover?

The warranty covers manufacturing defects related to product materials, workmanship, LED module or driver failure under normal use conditions. Damage caused by incorrect installation, misuse, unstable power supply, unauthorized modification or external force is not covered.
Q107: How do I make a warranty claim?

Please provide order number, product model, quantity, photos or videos showing the issue, installation environment and failure description. Our team will analyze the case and offer replacement, spare parts or other reasonable solutions according to warranty terms.
Q108: Do you provide spare parts?

Yes. For project orders, distributors and long-term buyers, we can provide spare parts support such as drivers, accessories or replacement modules depending on product structure and warranty case.
Q109: How do you handle defective products after delivery?

If defects are confirmed as manufacturing issues, we will provide a reasonable after-sales solution such as replacement goods, spare parts or credit support according to order terms and warranty policy.
Q110: Do you provide technical support after purchase?

Yes. We provide technical support for product selection, installation guidance, wiring confirmation, dimming compatibility and basic troubleshooting. For local installation, buyers should use qualified electricians and follow local regulations.
Q111: Can you support long-term distributors?

Yes. We welcome long-term cooperation with distributors, wholesalers, lighting stores and brand owners. Support can include stable pricing, product updates, catalog materials, packaging customization, stock planning and priority production scheduling.
Q112: Do you release new products regularly?

Yes. Our R&D team updates at least 20 new commercial lighting products per year to follow overseas trends in retail stores, showrooms, hotels and commercial engineering lighting.
Q113: Can you help us develop products for local market trends?

Yes. We can support product line planning according to your local market, preferred style, certification requirement, price level, installation habits and customer segments. This is especially useful for lighting brands and regional distributors.

Module 12: Buyer Cooperation Scenarios and Quick Answers

Q114: I am a lighting wholesaler. How can Fitlight support me?

We can support wholesalers with factory-direct LED commercial lighting supply, mixed trial orders, wholesale pricing, product catalogs, certification documents, customized packaging, repeat order discounts, stable production capacity and container shipment support.
Q115: I am an engineering contractor. Can you support project procurement?

Yes. We can support contractors with product selection, IES/LDT files, certification documents, sample confirmation, project quotation, bulk production, inspection, DDP/FOB logistics and after-sales support for commercial lighting projects.
Q116: I am an importer. Can you provide compliant products for my market?

Yes. We can provide LED commercial lighting products with CE, RoHS, EMC, LVD and SAA support for many mainstream markets. Please confirm your country, certification requirement and product model so we can match suitable products.
Q117: I am a lighting brand owner. Can you make private-label products?

Yes. We support private-label LED lighting products with logo, color box, customized specifications, driver selection, product line planning and ODM product development. Private mold cooperation can be discussed for long-term exclusive projects.
Q118: I am an e-commerce seller. Can I start with small quantities?

Yes. We support small trial orders, mixed SKUs, neutral packaging, barcode labels and warehouse-splitting packing for e-commerce sellers. You can test market response before increasing order volume.
Q119: Can you provide catalog and price list?

Yes. Please tell us your target product categories, destination market and buyer type. We can provide product catalog, recommended hot-selling models and quotation based on your business needs.
Q120: Can you recommend hot-selling products for my market?

Yes. We can recommend hot-selling LED track lights, magnetic track lights, recessed downlights, surface-mounted downlights, anti-glare spotlights and linear lights according to your market, price range and customer channel.
Q121: What information should I send for the fastest quotation?

For the fastest quotation, send product type, quantity, wattage, CCT, CRI, beam angle, dimming method, housing color, certification requirement, packaging request, destination country and preferred trade term such as EXW, FOB or DDP.
Q122: Do you respond quickly to inquiries?

Yes. Our dedicated foreign trade team responds to inquiries within 24 hours. For detailed project quotations, we recommend sending complete specifications so we can reply with accurate pricing and lead time.
Q123: Can you become our long-term OEM LED lighting factory in China?

Yes. Fitlight is ready to be a long-term OEM/ODM LED lighting factory for global buyers who need reliable commercial lighting products, stable quality, flexible customization, fast delivery and professional export service.

Module 1: Company Profile and Factory Capability

Q1: Who is Dongguan Fitlight Lighting Co., Ltd.?

Q2: How many years of LED lighting manufacturing experience do you have?

Q3: Are you a real LED lighting factory or a trading company?

Q4: What is your factory scale and production capacity?

Q5: Where is your Alibaba.com store?

Q6: What types of buyers do you mainly serve?

Q7: Which export markets do your products support?

Q8: Why should international buyers choose Fitlight as an LED commercial lighting supplier?

Module 2: Product Range and Application Scenarios

Q9: What indoor commercial lighting products do you manufacture?

Q10: What are your main product keywords for overseas buyers?

Q11: What is an LED magnetic track lighting system?

Q12: Do you supply complete magnetic track light systems?

Q13: What types of LED track lights do you offer?

Q14: Are your track lights compatible with different track rail systems?

Q15: What recessed downlights do you supply?

Q16: Do you manufacture surface-mounted downlights?

Q17: What are anti-glare spotlights used for?

Q18: Do you provide LED linear lights?

Q19: Can your products be used for commercial engineering projects?

Q20: Can your lighting be used for residential projects?

Q21: Do you also supply outdoor landscape lighting?

Module 3: Specifications, Performance and Lighting Design

Q22: What LED chips do you use?

Q23: What color temperatures are available?

Q24: What CRI options do you offer?

Q25: What beam angles can you provide?

Q26: Do you provide anti-glare or low UGR lighting options?

Q27: Are your products flicker-free?

Q28: What driver options do you support?

Q29: Do you offer high power factor products?

Q30: Can you provide IES or LDT photometric files?

Q31: Can you help buyers choose the right wattage and beam angle?

Q32: Do you provide product datasheets?

Q33: What housing materials are commonly used?

Module 4: Dimming, Smart Control and Electrical Compatibility

Q34: Are your LED lights dimmable?

Q35: Do you support TRIAC dimming?

Q36: Do you support 0-10V dimming?

Q37: Do you support DALI dimming?

Q38: Do you offer Tuya, Zigbee or Bluetooth smart dimming?

Q39: How should I choose between TRIAC, 0-10V and DALI dimming?

Q40: Can you match different input voltages for different countries?

Q41: Are your magnetic track lights low voltage?

Q42: Can you provide wiring diagrams or installation guidance?

Module 5: Certification, Compliance and Quality Assurance

Q43: What certifications do your LED lighting products have?

Q44: Are your products suitable for the European market?

Q45: Are your products suitable for the Australian market?

Q46: Can you provide certification documents before shipment?

Q47: Do you support UKCA, PSE or other special certifications?

Q48: What quality control process do you follow?

Q49: Do you test all finished lamps before shipment?

Q50: Can you provide production videos or inspection photos?

Q51: Do you allow third-party inspection?

Q52: How do you reduce color difference between batches?

Q53: Do your products have good heat dissipation?

Q54: Can you provide warranty terms in writing?

Module 6: OEM/ODM Customization and Brand Support

Q55: Do you offer OEM and ODM services?

Q56: What is your public-mold customization model?

Q57: What is your private-mold ODM development model?

Q58: How fast can you develop a custom lighting product?

Q59: Can you add our logo on the product?

Q60: Can you customize color boxes and packaging?

Q61: Can you customize product color or surface finish?

Q62: Can you customize CCT, beam angle and CRI?

Q63: Can you customize the driver brand?

Q64: Do you support exclusive product development for lighting brands?

Q65: Can you help create a complete product line for my market?

Q66: Can you provide multilingual manuals or labels?

Module 7: MOQ, Samples and Trial Orders

Q67: What is your MOQ?

Q68: Can I order samples before bulk production?

Q69: What is your sample lead time?

Q70: Do you provide free samples?

Q71: Can I mix different models in one trial order?

Q72: Can I test different CCT and beam angles in one sample order?

Q73: Do you support small-batch replenishment orders?